1. Turn off the tap on the main water pipe

2. Disconnect the power supply in the affected room

3. Prevent the water from spreading (place a bucket underneath, soak up the water with cloths or similar)

4. Remove furniture and dry it immediately

5. Call LUNOR - our specialists will take care of professional restoration and drying

In the event of water damage, the water does not necessarily have to suddenly rise ankle-deep. Water damage often manifests itself through the appearance of moisture on the wall or ceiling.

Water damage that occurs gradually should also be dealt with as quickly as possible. If the removal of water damage is postponed, there is a risk of structural damage and mold infestation and expensive renovations will be necessary. Slowly occurring water damage can be recognized by bloated floor coverings, chipped tiles in the bathroom and shower, mould on the ceiling and behind the skirting boards and discolouration on the wall.

• Which insurance covers the costs of water damage varies from case to case.
• Homeowners' insurance covers water damage to the building or fixtures permanently attached to the building. Example: Pipe or heating water leaks through a defective pipe and damages the floor and walls.
• Household contents insurance covers damage to your movable furnishings and valuables such as furniture, carpets or electrical appliances.
• Personal liability insurance covers you if a third party suffers damage. Example: A burst pipe on your washing machine leaks and floods the apartment below you.
• Depending on the tariff you have taken out, water damage and consequential damage are not covered or only covered to a limited extent by buildings insurance or household contents insurance. Especially for water damage caused by natural events such as flooding and heavy rainfall, in most cases you will also need to take out natural hazards insurance.